Whether going to the station or arriving at it, travellers want to be able to make their way around with ease. Indigo thus offers rail users a range of personalised and innovative services to ensure that their journeys are as smooth and pleasant as possible. Indigo provides its support to stations in helping them to adapt their parking services to passengers’ expectations in terms of being made welcome and finding their way around, by making the switch between modes of transport run as seamlessly and naturally as possible.

Analysing and optimising traffic flows

To provide stations with suitable parking solutions, Indigo analyses all flows and user needs: flows of tourists for main line departures, commuter flows or flows related to high-speed lines, regional or local lines. This analysis carried out upstream enables Indigo to provide the right response in terms of accessibility (access from the exterior, access to high-speed train platforms) and fluidity (dimensioning of aisles and ramps, express drop-off zone).

Defining bespoke pricing policies

Indigo adapts to the level of activity at stations by defining and implementing attractive price offers which are adapted to multiple forms of use – weekend prices, fixed-rate fares, rail passes coupled with public transport offers – to encourage inter-modality.

Designing parking as a crossroads for mobility

In order to make users’ lives easier and make other connecting modes of transport more attractive, Indigo designs its car parks as mobility hubs. The customer experience should be fluid and easy to follow at all times: guidance to parking spaces, ability to consult spaces available in real time via the application, reservation system, automatic delivery of train timetables.

The services provided are also adapted to the specific needs of park & ride facilities: recognition of public transport cards, transport operator-linked information services, specific parking areas for motorcycles, secure bike parking facilities.