Indigo’s current contract with Watford Borough Council has been recognised as a leading British Parking Association Model contract. It covers three boroughs from one contract based which includes Dacorum, Three Rivers and the 25 parking zones in Watford.
Client name : Watford Borough Council
Town : Watford
Countries : United Kingdom
– On and Off Street parking enforcement
– Parking Shop
– Permit Management
– Notice Processing
Leading with environmental considerations
Indigo and Watford Borough Council both have a major focus on environmental considerations, this led all the parking meters to be replaced with solar-powered machines. These are kept fully operational by being cleaned during ever visit when they are due to be emptied. The cash is then taken to our collection center in Milton Keynes.
Customer service first
The service has grown and developed throughout the years to include a Parking Shop. This handles permit management, PCN enquiries, organisations for match day parking for Watford Football Club and visitor vouchers. This also provides a hub for all the enforcement staff to congregate at for team briefings.
Indigo ran a series of customer feedback forms at the Watford Parking Shop. Just three months after opening 89% of customers commented that the staff attitude and helpfulness was ‘excellent’ or ‘very good’. The staff facilities and customer wait time also received fantastic results.