London Midland Rail – Managing 33 Busy Car Parks

At the start of the London Midland Franchise on 12th November 2007, INDIGO was awarded the car park management contract under the Meteor brand to manage 7,830 spaces across 33 car parks. The contract requirements were to deliver a number of improvements in the first 6
months and to increase car park revenue.

Client name : London Midland
Car Spaces: 7,830
Countries : 
United Kingdom

Services provided:
– Car Park Management
– Cash Collection
– Customer service
– Machine Maintenance
– Notice processing; and
– Grounds Maintenance.

A prime location service

Indigo manages 31 car parks across the London Midland franchise incorporating the busy Euston to Birmingham West coast mainline as well as Station car parks on several of the routes throughout the West midlands and beyond.

Moving technology forwards

There are just over 8,000 parking spaces in total, offering a range of payment systems including pay and display, pay by phone, pay online via the London midland parking website and the newly introduced Parkindigo App.

Constant service improvements

We have worked with the client for nearly 15 years to minimise problems for the customer and make the parking process as smooth as possible. We understand that their priority is catching their train and we do all we can to come up with new innovations to ensure a smooth payment process for parking.

Our team of dedicated parking attendants act as a help point for customers with enquiries and patrol and monitor all station parking. Over time Indigos’ role has broadened to include the winterisation and deep cleaning of the car parks, the distribution and monitoring of taxi permits and the maintenance of the pay and display machines across the London Midland network.
The full car parking management package offers customer satisfaction promoting repeat business and increasing car park occupancy which in turn provides a network of well managed sites that maximise revenue for the client.

Maintenance and Security

The full car parking management package offers customer satisfaction promoting repeat business and increasing car park occupancy which in turn provides a network of well managed sites that maximise revenue for the client.

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