Extension and optimisation of the parking offering of a large hospital centre
Name of our client : Maisonneuve-Rosemont Hospital
Number of spaces : 2,331
City : Montréal
Country : CANADA
Which kind of service / contract : Integrated management
Maisonneuve-Rosemont hospital is one of the largest health centres in the greater Montreal area. It serves the entire eastern part of the island of Montreal and has approximately 700 beds. 5,000 people come to work here daily along with almost 3,000 medical students from Montreal University each year. The establishment possesses 6 car parks, representing a total of approximately 2,500 spaces outside, for the use of patients and staff.
Working with the hospital since 1997, Indigo in Canada has provided hospital management with support in a large number of projects to optimise the car park offering including: extension of two parking sites which considerably increased the capacity and customer service level; replacement of the access control equipment by automatic toll terminals; connection of all the car parks to the ConnecPark service centre.
This operating mode makes it possible to maintain an excellent quality of reception and attention outside the hours of presence of the agents on site. Along with camera surveillance, it also allows the remote opening of the access barriers for coaches and taxis. The connection of the hospital to the centre also provides additional convenience for night shift staff. The leading car park operator for health establishments in Quebec, Indigo in Canada is particularly proud to be working in close cooperation with Maisonneuve-Rosemont hospital, which represents the finest example of its performance in Canada in this sector.
Quotation of the client:
“Since 1997, VINCI Park has been our partner for the management of all the car parks on the site of the Maisonneuve-Rosemont hospital. Over the years, our two entities have built up a relationship of trust. Through its expertise, Indigo in Canada provides us with full support for our development. Thanks to a new IT system, installed in 2012, our different parking sites are now all connected to the Service Centre of Indigo in Canada. This new technology has allowed us not only to offer our clientele remote assistance on evenings and at weekends, but also to identify new opportunities in terms of efficiency. This success would not have been possible without the support of Indigo in Canada and we are delighted to recommend your firm which I would describe as proactive and always attentive to its customers’ needs. »
(Marguerite Zucconi, Vice-president and director general)