Ensuring the quality of the car park means paying special attention to the visitor’s first and last contact with the hospital.
Name of our client: Strasbourg University hospital
Number of spaces: 813 spaces
Which kind of service / contract:
– Public service outsourcing
Indigo designed, financed and built the car park at Hautepierre hospital to meet the needs related to the opening of two new buildings in 2018. With a capacity of 813 spaces, 153 of which are reserved for hospital staff on an underground level, the car park is 5 storeys high behind a bamboo façade.
The structure was built in a climate of cooperation with the stakeholders of the project.
The car park at Hautepierre hospital proposes numerous services intended to facilitate the smooth flow of traffic and the reception of patients, staff and visitors, such as the guiding system to help you find your space, terminals for recharging electric cars, and a drop-off area open to everyone. The pricing policy is adapted to the different types of users (pay-per-hour, 2 – 7 day passes, reduced rate passes for people accompanying sick children, and passes for residents of the neighbourhood). Health transport services are entitled to preferential parking conditions to allow them to reach the patients close to the exits.
Each day, during visiting hours, operating agents are present to assist visitors. Outside these times, the car park is connected to the national remote operations and assistance centre (CNTO), open round the clock. In partnership with the Strasbourg University Hospitals, a sheltered waiting area has been arranged, as well as a bicycle park.
Quotation of the client:
“Although we do different jobs, through this operation we have an obvious interest in common, that of providing users with a quality reception: the car park is the first and last contact our patients have with the hospital. For a long time to come (30 years), we shall be partners who will prioritise this reception, which is today an essential part of our hospital’s project“.
Armelle Dion, director of Hautepierre hospital