Indigo in the United Kingdom optimises the service and maximises revenue from train station parking
Name of our client : Southern (train operating company)
Number of spaces : 8,350
City : Londres, Surrey, Sussex
Pays : United-Kingdom
Which kind of service / contract :
– Car park management
– Sale of season tickets
– Management of access authorisations for taxis
– Maintenance of equipment
– Relations with stakeholders and customers
– Video surveillance
Indigo in the United Kingdom manages 59 train station car parks in London, and in the counties of Surrey and Sussex. The staff are given training “on the ground” oriented towards customer relations, control and equipment maintenance.
The partnership with Southern involves a set of services necessary for the management and operation of a car park. Indigo in the United Kingdom handles, in particular, the making available, installation, maintenance and remote surveillance of car park facilities. Tickets are distributed and payments collected by agents using portable devices specially designed by Indigo in the United Kingdom for use in a railway context. The surfacing of the car parks has been renovated and surveillance cameras installed. Indigo in the United Kingdom manages and also maintains the car parks and green spaces (including the sprinkling of sand and salt in winter). Revenues have been optimised through the implementation of a price list (with the launch of “off peak” prices) along with management of compliance with pricing conditions and management of returns. Patrols intended to assist customers boost the level of service proposed. Lastly, Indigo in the United Kingdom includes management of the sale of season tickets and taxi access authorisations and the development of new sales channels (internet and mobile) in the solution implemented for Southern.