To celebrate National Customer Services Week 2016, Indigo, a global leader in bespoke parking solutions, will be demonstrating its latest customer innovations to staff at its Business Support Centre (BSC), Watford.
National Customer Services Week 2016 is a week-long opportunity to raise awareness of customer services and the vital role it plays in successful business practice and the growth of the UK economy, whether that is directly to the customer or internally to other colleagues.
At Indigo, the Customer Service Centre (CSC) will be inviting staff of the BSC to ‘take a call’ or handle an appeal’ and listen to how calls and enquiries are received into the centre by the Customer Advisors, who provide excellent customer service for Indigo UK and its many sites.
Indigo’s Commercial Manager, Caroline Theobald, says: “At Indigo we are proud to be celebrating National Customer Service Week 2016 – as a leading provider of safe, secure parking solutions, customer service is a top priority across our business and we constantly look to improve upon these services through regular investment and training of staff. And this autumn, we will be holding our own awards ceremony internally at Indigo to commend our excellent staff and the work they do.”
As members of the British Parking Association (BPA), Indigo fully supports employees participating in training to help deliver the best customer experience possible. Indigo has invested instaff training to manage parking and provide an expert customer experience, and has a strong team of multi-skilled officers at many of its sites who can perform parking and security duties in-line with British Standards and hold Security Industry Association (SIA) licenses.
Indigo’s Customer Support Centre (CSC) provides some of their contract sites with a remote access service, which can include the raising of car park barriers, intercom, alarms, help points and CCTV monitoring which provides car park users with the security and accessibility when sites are demanned generally overnight.
Recently the Indigo team at Derriford Hospital have undertaken and passed NVQ levels 2 and 3 Customer Service qualifications, and the security team have gone through bespoke customer service training with a local supplier, aimed at improving their customer-facing skills. Also implemented on site is a “Friendly Parking Charge Notice (PCN)” policy, designed specifically to prevent PCNs from being escalated to a Parking on Private Land Appeal (POPLA), and resolved swiftly onsite to make the parking experience as hassle-free as possible.